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Address type upgrade FAQ
What changes are being made to existing saved addresses after the address type upgrade? Withdrawal addresses have been simplified for easier use—there’s no longer a distinction between EVM and Universal addresses. Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats.Published on Aug 26, 2025Updated on Dec 30, 2025858What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026227How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions.Published on Aug 20, 2024Updated on Oct 15, 2025196How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Feb 23, 20264How do I submit my proof of address (POA)?
residential address.Published on Sep 5, 2023Updated on Feb 12, 2026843How do I verify OKX's ownership and balance of the wallet address?
Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?Published on Sep 26, 2023Updated on Jan 26, 2026993How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on Mar 3, 202667,139How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
The address on the document should match the residential information you provided during your identity verification. The document must be in your name.Published on May 7, 2024Updated on Nov 17, 20251,098How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on Feb 26, 2026383How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?For email address migration Open the OKX app, go to User Center, and select Profile Select User Center at the top left corner Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields.Published on Aug 22, 2023Updated on Feb 9, 2026581How do I enable allowlist? (app)
Select Address book > select Address Settings in the top-right corner > you can either enable the Allowlist only or enable the New address withdrawal lock at the same time. Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book.Published on Aug 14, 2023Updated on Feb 12, 20261,886X Layer FAQ
How do I use the X Layer address?Published on Jan 29, 2026Updated on Feb 11, 20264How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on Feb 12, 2026411How do I analyze the DEX label?
Address label description Address label Label name Definition KOL Wallet address of Key Opinion Leader DEV The creator of the token and the wallet address associated with the token creator Fresh Newly created wallet Sniper The wallet address traded the token within the first few blocks after the token release Suspicious Wallet addresses with suspected insider trading and other suspicious activities on the chain Whale Wallet addresses holding 100,000 or more XX tokens Top Rank Top ten wallet addressesPublished on Jan 28, 2025Updated on Dec 3, 202542How do I apply for the OKX Market Forced Royalty Contract?
Aggregator addresses, mandatory royalty market contract addresses, and unified authorization contract addresses are transaction-related addresses that must be configured. The batch transfer tool address is the OKX tool address, compatible with ERC721 and ERC1155, and its configuration is optional.Published on Jun 18, 2024Updated on Jan 27, 202631