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How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Mar 3, 202612,148What's Spot DCA (Martingale) bot and how to use it?
It’s commonly used in volatile or sideways markets to take advantage of short-term price swings.How do I set it up?Published on Nov 13, 2024Updated on Feb 9, 202630How do I stay safe from phishing SMS using the name OKX?
Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026322What's Jumpstart and how do I earn from it?
Imagine getting a chance to buy shares in a promising startup before it goes public. With it, you can earn new token rewards and get early access to high-quality blockchain projects handpicked by our team. It's your ticket to be among the first to deposit in the next possible big thing in crypto. Jumpstart currently has two types of events for users: Mining and On Sale.What's the difference between Mining and On Sale?Published on Jul 17, 2024Updated on Nov 28, 202538How do I automate grid trading strategies on spot grid crypto trading bot?
When BTC trends upwards, the bot sells at the set profit percentage, until all buy positions are sold.How can I automate trades using the spot grid trading bot? To access the spot grid crypto trading bot, navigate to the home page and select Trade Select Trading bots before selecting Grid bots Within the three available options under Grid bots, select Spot Grid to access the settings and configuration for spot grid tradingHow do I use the spot grid’s AI feature?Published on Feb 29, 2024Updated on Jan 30, 20261,780Why do I need to complete an identity re-verification during the service update? (LATAM)
Can I verify myself from where I currently live?Published on Apr 23, 2026Updated on Apr 24, 2026How do I safeguard my Web3 wallet from fraudsters?
As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams? We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on Dec 13, 2023Updated on Jan 27, 20261,004How do I identify OKX official accounts?
The user requested any fees or payment, including listing fee or refundable security deposit via any social media platform.What should I do if I identify a fake admin? Telegram: if you manage to identify the fake admin according to the identifier, please Block & Report it to @notoscam. Twitter: if you manage to identify the fake admin according to the identifier, please select More > Block & Report.How should I protect myself from being scammed? Protect your privacy.Published on Aug 11, 2023Updated on Apr 17, 20265,371What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026239What can I do if I trigger risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on Sep 13, 2023Updated on Apr 26, 20261,805What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026110How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Apr 26, 202613,833Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Apr 24, 20262,662What should I do if I forget my OKX wallet password?
This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.Published on Oct 28, 2022Updated on Apr 27, 202613,455What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on Mar 16, 2026595