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X Layer upgrade and OKT/OKB asset handling FAQ
OKB is the native gas token of the X Layer public blockchain and is used to pay on-chain gas fees. X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on 13 Aug 2025Updated on 29 Jan 202625Do I need to pay fees for deposit and withdrawal?
Update timing: Fees are updated based on network conditions, so the amount shown may differ slightly from the real-time onchain gas cost at any given moment. Please refer to the withdrawal page for the specific currency and amount. View the network fee on the withdrawal page3. How are withdrawal fees calculated and deducted? The network fee is charged once per withdrawal transaction, regardless of the withdrawal amount.Published on 1 June 2023Updated on 16 Mar 20265,555Why can’t I see or use my crypto balance?
Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer. Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended.Published on 14 Oct 2025Updated on 15 Jan 20263How can you protect yourself from a phishing attack?
OKX will not ask for your SMS/email/GA verification code in any way. Therefore, for any email that you receive from OKX, please confirm that the email addresses are either noreply@mailer1.okx.com , noreply@mailer2.okx.com , or notifications@okx.com which are OKX official sending mailbox addresses, and there may be additional numbers after the email address. Don't search the OKX website through Google or other search engines and log-in without double checking.Published on 17 Aug 2023Updated on 3 Mar 20263,667How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on 5 Sept 2023Updated on 12 Feb 2026844A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinPublished on 25 Sept 2023Updated on 16 Mar 20266,447Why is my deposit/withdrawal suspended?
This upgrade will bring about advantages such as increased processing power, reduced gas fees, and improved network performance. Additionally, any existing technical bugs will be resolved with maintenance. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately. Please stay tuned to our announcements for the most up-to-date status reports.Published on 31 Aug 2023Updated on 26 Jan 2026975
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