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What are the rules for P2P order cancellation?
User types Conditions that trigger the restrictions New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order) More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order) More than 3 cancellations before payment on the same day, or more than 1 cancellation after selectingPublished on 16 Aug 2023Updated on 28 Jan 20261,740How do I buy crypto with Apple Pay?
This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that access also depends on the device and country supported by Apple Pay, and may differ from your verified country of residence with us. Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app.Published on 2 July 2025Updated on 2 Mar 20265How do I buy crypto with Google Pay?
Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us.Published on 22 July 2025Updated on 4 Feb 20263Why is my withdrawal taking longer than usual?
Therefore, canceling and resubmitting a withdrawal will not speed up the process. We recommend deciding whether to continue waiting or cancel based on your situation. Thank you for your understanding.Published on 29 Feb 2024Updated on 12 Feb 2026192Supercharge your supercharts Terms & Conditions
OKX reserves the right to determine and amend the rules of the Campaign at any time without further notice, including but not limited to cancelling, extending or terminating the Campaign, modifying the eligibility conditions for users participating in the Campaign, and adjusting the Campaign and Reward rules. All participants shall be bound by these revised terms. Where practicable, OKX will endeavour to provide notice of material changes before they take effect.Published on 1 Oct 2025Updated on 6 Nov 202523P2P buy crypto FAQ
Otherwise, your order will be automatically cancelled and you may not be able to receive your crypto. Your payment account holder's name must be identical to your OKX account name. Don't add any crypto-related remarks (e.g., crypto, BTC, USDT, etc.) in the payment message when making the payment.4. Can I cancel an order on P2P Trading? Yes, you can cancel an order by selecting the Cancel Order option in the order details.Published on 5 Sept 2023Updated on 4 Mar 20261,121How do I avoid scams from off-site communication in P2P transactions?
Do This Never Do This Trade only inside OKX chat Move chats to WhatsApp/Telegram Set and verify your Anti-Phishing Code Trust emails without your code Place the payment within the given time window Make the payment after order is canceled due to time out Appeal right away if you spot a scam Wait or cancel without appealing Only trust emails that include your verified OKX Anti-Phishing Code. Share info with random emailsPublished on 11 Sept 2025Updated on 26 Sept 202510OKX listing mechanism
Users may place, cancel, or modify orders during this period. Pre-open ends Orders that meet the applicable pricing requirements are retained. Orders priced outside the permitted range may be cancelled. After trading begins Orders are matched according to normal trading rules. Trading fees are charged only on executed orders. Price limits and order cancellation During pre-open, orders must comply with the applicable price limits based on the pre-open reference or indicative price.Published on 27 Apr 2018Updated on 23 Feb 20267,443What should I do if my withdrawal isn't successful?
Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account. Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent.Published on 17 Oct 2024Updated on 2 Feb 2026234Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 20258OKX P2P dispute handling rules
Note: For orders above 1,000 USD, a (5% range) will be applied, and if the difference exceeds that, the order will be canceled. 5.Published on 28 Aug 2023Updated on 6 Nov 20251,100How do I start onboarding as an institutional user?
Please check your inbox for updates.Can I cancel individual verification and switch to corporate verification? No. Once identity verification is completed, it can't be canceled or changed.Accounts that have already completed individual verification can’t be converted to corporate verification. If you need to complete corporate verification, we recommend creating a new account and applying for corporate verification separately.How many accounts can a company register?Published on 10 Oct 2024Updated on 2 Feb 202650What should I do if the T+N security protection is triggered and I can't trade?
However, once you place the order, but you decide to cancel it, may trigger a “frequent canceller” penalties based on your trading behavior. If you continue with the order, the system will limit withdrawals and crypto resales for 1, 3, 7, 15, or 30 days (check the on-screen message for details). Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection?Published on 17 Mar 2023Updated on 3 Mar 20262,366What should I do if I want to withdraw assets that are not supported on other platforms?
Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance.Published on 8 Apr 2025Updated on 3 Feb 20269How do I authorize a new device when I log in?
Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 12 Feb 202613,582