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Coming soon: Monetise your Livestreams
Dear Orbiter, Orbit platform rewards will be launching soon. Stay tuned for the latest updates!Published on 19 Jan 2026Updated on 9 Mar 2026Product documentationIntroducing ANIME (Animecoin) on OKX Jumpstart
When the mining is done, the tokens staked as rewards will be automatically distributed to your funding account within 2 hours after the event ends. 4. The time to enable deposit, withdrawal, and trading will be announced later. V. IntroductionAbout ANIME (Animecoin) Animecoin transforms the global anime industry into a community-owned creative network.Published on 17 Jan 2025Updated on 17 Nov 2025AnnouncementsComing soon: Monetize your posts on Orbit
Dear Orbiter, Orbit platform rewards will be launching soon. Stay tuned for the latest updates!Published on 19 Jan 2026Updated on 4 Mar 2026Product documentationOKX to list ANIME (Animecoin) for spot trading
OKX is pleased to announce the listing of ANIME (Animecoin) on our spot trading markets. Please take note of the following details:Listing timeline ANIME on OKX Jumpstart Mining commences at 6:00 am UTC on Jan 20, 2025. ANIME deposits will open at 6:00 am UTC on Jan 22, 2025. ANIME call auction will take place from 1:00 pm to 2:00 pm UTC on Jan 23, 2025. ANIME/USDT Spot trading will open at 2:00 pm UTC on Jan 23, 2025. ANIME withdrawals will open at 6:00 pm UTC on Jan 23, 2025.Published on 22 Jan 2025Updated on 9 Feb 2026AnnouncementsWhy did my identity verification fail?
Summary: When completing Identity Verification or Video Verification on the OKX platform, please ensure that your ID is not already associated with another account, and that your mobile app is updated to the latest version. Below are some possible reasons that may lead to a failed identity verification: Unable to upload photos in the app Issue Description: You encounter a problem when trying to upload ID photos for identity verification.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,507OKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on 5 Mar 2024Updated on 17 Nov 2025AnnouncementsEligible OKX customers impacted by SUI Call Auction delays will receive compensation
Furthermore, due to delayed order status updates and fund settlements, some SUI orders were shown as live even when filled, causing some users to miss out on subsequent trading opportunities. The issue has been repaired, and all users' orders have been restored to normal. At the same time, we will conduct a thorough post mortem to prevent similar issues from occurring again. 2.Published on 4 May 2023Updated on 17 Nov 2025AnnouncementsOKX will list Moonriver’s MOVR token for spot trading and Flash deals of subscriptions coming soon
OKX is pleased to announce the listing of MOVR token on our spot trading markets. Trading of MOVR will start according to the following schedule: 1. MOVR deposits open at 09:00 am UTC on Dec. 8, 2021 2. Spot trading for MOVR/USDT opens at 11:00 am UTC on Dec. 8, 2021 3. MOVR withdrawals open at 10:00 am UTC on Dec. 9, 2021 Moonriver is an EVM-compatible parachain on the Kusama network and...Published on 8 Dec 2021Updated on 17 Nov 2025AnnouncementsHow to solve the problem of encountering errors when logging in to wallet
Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.Published on 15 July 2024Updated on 17 Nov 2025AnnouncementsWhat can I do if my device is running in an unsafe environment?
If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.Published on 19 Jan 2023Updated on 12 Feb 2026FAQ297Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,749How to solve the problem of encountering password errors when logging in to wallet
Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.Published on 20 June 2024Updated on 17 Nov 2025AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,663What's OKX Security Assistant?
Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.Published on 15 Jan 2026Updated on 13 Feb 2026FAQ6How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on 24 July 2025Updated on 12 Feb 2026FAQ244