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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 18, 2026How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026321How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Feb 18, 2026190Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858Travel Rule FAQ
If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.Published on Jul 20, 2023Updated on Feb 5, 2026798How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Sep 25, 2023Updated on Mar 18, 202630,761How do I manage my wallet? (app)
Simply go to Discover and search for the DApp name. Select the DApp that you want to access, and select Go to {DApps name} which directs you to the DApp homepage. Select the DApps that you want and you will be directed to the DApp homepagePublished on Aug 22, 2023Updated on Feb 12, 20261,968How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026846How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on Aug 21, 2023Updated on Mar 3, 202612,001How do I deposit BRL with Pix transfer?
Go to Transfer, and select Deposit Select Transfer to start withdrawing your BRL Select Brazilian Real under CashFunding your account with Pix Transfers To start a BRL deposit with Pix transfers: Read the deposit instructions carefully and take note of the CNPJ number and Recipient name (OKX Servicos Digitais Ltda) Login to your bank account Copy and paste the Pix key (CNPJ) number into your banking app.Published on Nov 20, 2023Updated on Dec 9, 202595How do I kickstart my journey with DApps?
Select Wallet to enter the wallet page On the wallet homepage, use the search bar in the upper-right corner to search for a specific DApp by name, address, or keyword. You can then browse and access DApps directly from the search results.Published on Oct 20, 2022Updated on Feb 27, 2026119How do I manage my wallet? (web)
You can search for the DApps that you want by searching for the DApps name. For more details, you can find it here.Published on Aug 22, 2023Updated on Feb 21, 2026886How do I add a custom remote procedure call (RPC) to the OKX Wallet?
Select Add network Enter the network details, as below: Network name: name the network (for example, "My Testnet"). New RPC URL: the custom RPC endpoint (must be a valid HTTPS address). Chain ID: unique identifier for the network (for example, 137 for Polygon). Currency symbol (optional): like ETH, BNB, and more. Blockchain explorer URL (optional): for viewing transactions (for example, https://polygonscan.com). Select Save or Add.Published on May 7, 2025Updated on Feb 24, 202620Why did my identity verification fail?
Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.Published on Sep 5, 2023Updated on Feb 23, 202611,507How do I withdraw my coins using Unstoppable Domains on OKX?
Enter your domain as the withdrawal address: To complete the BTC withdrawal, select Add new address in the BTC address field.Enter your domain name from Unstoppable Domains as the BTC address. We use wallaceyan.crypto in this example. When you enter the domain name, the associated BTC address will show up automatically. You can then check the BTC address against the one linked to Unstoppable Domains for confirmation. Enter your address note and select Confirm to proceed. 5.Published on Mar 26, 2024Updated on Sep 12, 202555