How do I submit my proof of address (POA)?

Published on Sep 5, 2023Updated on Feb 12, 20264 min read837

What is Proof of Address (POA)?

To help ensure the security of your account, we may sometimes require you to provide a valid Proof of Address. An acceptable document must meet the following criteria: it must display your legal name and your current full residential address, and it must have been issued within the past three months to ensure the information is up to date. Providing a Proof of Address is a standard account security procedure. Thank you for your understanding and cooperation.

What are the supported POA?

  • Valid bank statements

  • Tax form, tax statement, or tax return

  • Pay stub that contains residential address

  • Valid rental agreement (the remaining tenure cannot be less than 2 months)

  • A valid government-issued document that shows your current name and address

  • Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)

Before uploading your Proof of Address, please ensure the following:

  • The POA must be your residential address.

  • Your full name on the POA must match your legal name.

  • If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.

  • The POA must be issued within the last 3 months.

  • The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file.

  • The POA must match the residential information you provided during your identity verification.

  • The acceptable types of POA may vary with different jurisdiction.

Where should I upload my proof?

If you are required to complete Proof of Address verification, the system will usually send an email to your registered email address or display a notice in the app notification center in advance. You can select Verify now directly from the notification to proceed. Alternatively, you may upload your documents by tapping Verify now on the Identity Verification page in the app.

App:
Open the OKX app > Select the Main Menu icon in the upper left corner > Profile and settings > Profile > Identity verification > Verify now.

Web:
Go to the Profile icon > Select Verification to complete your verification to meet Know Your Customer (KYC) requirements.

Note: If you have any questions during the process, we recommend contacting our customer support for assistance in a timely manner.

Why do I need to complete Proof of Address verification?

In accordance with the latest laws and regulatory requirements, we may require you to provide Proof of Address to verify that you are not residing in a jurisdiction where our services are restricted. For more details about restricted regions, please refer to the platform’s Terms of Service.

Unacceptable document types

The following documents are not accepted as Proof of Address:

  • Bank account opening certificates

  • Digital driver’s licenses

  • Online third-party payment receipts or screenshots

  • Online shopping records

  • Food delivery orders

  • Mobile phone bill payment records, and similar documents


Note:

  • If you obtain a bank or credit card statement, please submit the original PDF file or a photo of the physical statement. Screenshots will not be accepted.

  • If you are prompted to complete additional verification, please refer to How do I complete additional verification?


Frequently Asked Questions

  1. I have moved abroad and cannot provide Proof of Address from my originally registered country. What should I do?
    In this case, we recommend contacting our customer support as soon as possible to explain your situation. We will provide a customized solution based on your specific circumstances.

  2. I have moved and cannot provide proof for the address shown on my ID. What should I do?
    You may provide Proof of Address for your current residence. It does not need to match the address on your ID.

  3. Can a mobile phone bill or invoice be used as Proof of Address?
    Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document.

  4. Why was my online shopping or food delivery receipt rejected?
    We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document.

  5. What should I do if my bank, credit card, or e-wallet statement does not display my address?
    Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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