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How do I prevent self-trade and improve my API trading efficiency and protection?
We recognize the importance of maintaining a fair and transparent marketplace, so we developed the Self-Trade Prevention (STP).How powerful is our Self-Trade Prevention? Our Self-Trade Prevention feature is designed to empower traders by preventing inadvertent self-trades, offering numerous benefits that enhance your trading experience. Let's see how the Self-Trade Prevention feature can help you.Published on Jun 11, 2024Updated on May 14, 202511What onboarding information is required for a fund?
What's a fund? Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?Published on Oct 13, 2023Updated on Feb 12, 2026108How do I publish or subscribe to a signal on Signal Marketplace?
Check your signal revenues. As a signal provider, you can check your signal revenues on Marketplace dashboard Note: look for your account status within the details section.Published on Mar 12, 2024Updated on Mar 4, 202644What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on Dec 24, 2024Updated on Mar 4, 2026715How do I manually redeem my funds in Arbitrum?
Select Connect to connect your wallet Note: ensure that you've switched the network of your wallet to ARB network Connect your wallet with ARB network Once you have connected your wallet, select Redeem to manually redeem your funds Select redeem to redeem your fund You can check the status of the redemption in the statement generated A successful message will be displayed after you have redeemed your fundsPublished on Sep 11, 2024Updated on Sep 12, 202545Trading Bot Marketplace FAQ
Revenue generation: the marketplace can generate additional revenue for us through commissions on bot transactions and subscriptions, contributing to the platform's financial health and sustainability. In conclusion, the Trading Bot Marketplace on our platform is a pivotal feature that caters to a diverse audience, simplifies the trading process, and can enhance the overall user experience.Published on Jun 13, 2024Updated on Jan 2, 202651How do I add funds from portfolio to my Pay balance?
Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds? Go to Simple mode and select Pay from the main menu Access Pay option on the Simple mode page Select + Add to add funds from portfolio Add your funds through the + Add option Enter the amount you want to add to your Pay balance Key in the amount of funds that you wantHow do I transfer funds from my Pay balance to portfolio?Published on Jan 22, 2026Updated on Jan 22, 20261Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025338How do I manually redeem my funds on the official Portal Bridge website?
copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on the Switch to manual claim option and connect your wallet to claim your fundsPublished on Sep 11, 2024Updated on Sep 12, 202527Travel Rule FAQ (EEA region)
Can I initiate a self-closure of my account after the deposit is unlocked? Once the deposit is fully unlocked and any pending requirements are cleared, you may initiate self-closure through the app or web as instructed.10. How do I know if my exchange or custodian is Travel Rule compliant? If the exchange appears in the withdrawal drop-down list, we’re already connected through a Travel Rule solution.Published on Dec 17, 2024Updated on Mar 5, 2026627Crypto Tax Reporting (DAC8) FAQ
Found on: health card, back of new electronic ID cards, and official Revenue Agency communications. • https://www.agenziaentrate.gov.it • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/italy-tax-residency.pdf Latvia Personas kods (PK) PVN - Pievienotās vērtības nodoklis 11 digits: 999999-99999 Format: DDMMYY-XXXXX (date of birth + 5-digit individual number).Published on Feb 23, 2026Updated on Mar 12, 20262How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on Jan 28, 2026398How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Mar 13, 202643How do I freeze my account? (app)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Jul 11, 2024Updated on Oct 15, 20257How can I protect myself from scammers?
Once you deposit funds, there is a significant risk of permanent financial loss. If you encounter this behavior: Don't engage further. Don't transfer funds to external platforms. Don't scan unknown QR codes. Report the user immediately through the platform’s reporting or appeal function.7. What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof.Published on Aug 21, 2023Updated on Mar 3, 202611,982