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How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on Jan 10, 2025Updated on Feb 12, 202617,326Spot grid bot FAQ
This is normal and can happen in two main situations: Base Currency or Base + Quote Currency investment: If you invested in base currency or both base and quote currencies, the SELL order may be placed first to sell some of the base currency, followed by the BUY orders to complete the grid levels. This is a standard part of the process and doesn't indicate any issue.Published on Aug 28, 2025Updated on Jan 22, 202615What's Spot DCA (Martingale) bot and how to use it?
Set your bot with your preferred parameters There are several options on how you can set your bot: Set myself: set parameters based on your own analysis of the market. Set myself — auto fill: automatically fill in parameters recommended by the trading bot, based on backtested strategy. AI strategy: use the parameters recommended by backtested strategy (These parameters are based on a weekly backtest of this pair).Published on Oct 21, 2025Updated on Dec 6, 2025How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on Oct 17, 2024Updated on Jan 1, 2026394X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on Aug 13, 2025Updated on Jan 29, 202625Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on Jun 10, 2025Updated on Mar 17, 202614,101450,000 XPL X Drops Campaign Terms and Conditions
Valuation: The value of the Crypto Balance will be converted to EUR based on the real-time token price at the time of the snapshot(s).3.3 Daily Snapshot and Distribution Snapshot Timing: OKX will take a daily snapshot of the user's total eligible crypto assets held in their account between 23:00 - 24:00 UTC+0 (the "Snapshot Period").Published on Dec 16, 2025Updated on Dec 26, 2025How do I start trading cryptocurrency on OKX with Smart Trading?
After directly integrating with TradingView and aligning the trading signals with your preferred strategy and risk tolerance, trades will then be made automatically based on your pre-planned inputs. This gives crypto traders the benefit of employing their crypto market knowledge and saving time with trade automation. It's important to keep in mind that trading based on predetermined signals can have both upsides and downsides.Published on Apr 7, 2024Updated on Oct 15, 202571Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
The abovementioned ratios will be determined on a case-by-case basis for each borrower based on their trading strategies, type of loan product required, expected equity and risk evaluation. We generally adopt 3 different categories of ratio requirements as described below based on our assessed risk profile for the particular product and particular borrower.Published on Mar 12, 2025Updated on Dec 9, 202529How do I make a crypto withdrawal? (app)
Select recipient type for internal transfer Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on Aug 31, 2024Updated on Nov 17, 202559How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on Aug 20, 2024Updated on Nov 17, 20258How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on Aug 22, 2023Updated on Feb 24, 20261,556OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Mar 16, 20267,444How do I verify OKX's ownership and balance of the wallet address?
on the returned result The balance of all addresses is displayed based on the returned result 3.Published on Sep 26, 2023Updated on Jan 26, 2026995How do I track the cost price of my spot trades?
The calculations are based on your spot trading history. You may choose to calculate by average entry cost or cumulative average cost in trading settings Note: we only use data available from 00:00 (UTC) on August 29, 2024, onwards. Get the details of your spot trading from the crypto pageHow do I switch between Average and Cumulative Cost Price?Published on Sep 5, 2024Updated on Mar 16, 202626