All
FAQ
Announcements
Product documents
Scan to Pay FAQ
They are subject to change and may vary.How do I use the 'Scan to Pay' feature? Navigate to Pay mode within your OKX app. Select Get Started, then Activate Pay to create your Pay wallet. For more details, please refer here. Once done, you can start using Scan to Pay.Published on 16 Sept 2025Updated on 12 Feb 2026Pay Account FAQ
Receive USDC or USDT sent to your smart wallet and use it to pay others. Easily transfer USDC or USDT from your Pay balance to your Exchange balance and vice-versa. Send USDC or USDT onchain through X Layer, Ethereum, TRON and many other networks. Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android).Published on 16 Sept 2025Updated on 3 Dec 2025Common scam tactics
The victim met a person on a website who enticed them with a business opportunity, claiming to work for Amazon. The victim was introduced to the Edaytask platform and, believing they could earn money, started completing tasks. However, their earnings froze, and they were coerced into paying money to unlock their earnings, resulting in significant financial loss.Published on 28 Sept 2023Updated on 6 Feb 20262,575Google Pay – Additional Terms
Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted. If you relocate, you must delete the token and re-enrol once your new address is verified.Published on 8 Aug 2025Updated on 3 Oct 20259Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 20258Why is Pay moving to Simple mode?
As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change? Simple Pay reduces complexity and makes it easier to use Pay for everyday transactions. We’ll continue expanding features over time. Learn more about what Pay is all about here.Published on 27 Jan 2026Updated on 28 Jan 20264How do I activate my Pay?
All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems. If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay. The Pay passkey is solely used for signing transactions within the Pay environment.Why is using a third-party passkey manager not recommended?Published on 16 Sept 2025Updated on 28 Jan 2026Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on 1 Jun 2023Updated on 27 Feb 20265,547How do I add funds into my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio.How do I add my funds? Go to Simple and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio?Published on 16 Sept 2025Updated on 28 Jan 20261OKX P2P dispute handling rules
In such cases, OKX customer support will do their best to reach out to the seller and arrange for a refund. OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* behaviours during the process. 2. Payment amount and order amount mismatch: If the buyer pays more than the order amount, OKX customer support will contact the seller to arrange a partial refund of the excess amount on best effort basis.Published on 28 Aug 2023Updated on 6 Nov 20251,100What's USDT0 and how do I use it?
stablecoin liquidity to drive mainstream adoption of stablecoins and decentralized finance using stablecoins like USDT0 as a foundation for next-generation financial products.Published on 12 Sept 2025Updated on 20 Jan 202622How do I use Trading bonus?
Trading bonus can be used as trading margin to open a position, to offset losses, and to pay funding fees. When you close a position, trading fees are first deducted from profits (if any), then from the trading bonus. When offsetting costs, trading bonus will be consumed before user-owned funds.Published on 8 Mar 2024Updated on 10 Feb 20261,090How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202611,951What should I do if I accidentally deposit crypto that OKX doesn't support?
You can use the withdrawal function for untradable assets (as mentioned earlier) to transfer them to another platform that supports the token.4. What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on 26 Sept 2023Updated on 9 Feb 20261,860What's demo trading and how do I use it?
Demo trading environments simulate real-world market conditions by using real-time market data and trading tools, allowing traders to experience the ups and downs of the crypto markets without actually risking any money.Can experienced traders benefit from using crypto paper trading and practice trading?Published on 1 Oct 2025Updated on 6 Feb 20262