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Pay FAQ
If you have a Pay account, the funds will automatically appear in your Pay balance. If you are an existing OKX user without a Pay account, you'll need to follow the Pay onboarding process to activate Pay. Then, the funds will automatically appear in your Pay balance. If you're a non-OKX user, you'll need to create an OKX account and a Pay account. Only then, the funds automatically appear in your Pay balance. Once you receive the payment, you can then: Send funds to other people.Published on Feb 11, 2026Updated on Mar 11, 2026Pay Passkey FAQ
Are there any limitations on using Pay features after a Pay Passkey reset? All Pay functions can be used immediately after a successful reset.12. Does the email used for resetting Pay Passkey depend on the cloud account used? Passkey syncing depends on the cloud account that originally created the passkey. However, passkey resetting depends on the current exchange bound email. Learn more about other parts of Pay here.Published on Feb 11, 2026Updated on Mar 11, 2026What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on Mar 11, 2024Updated on Mar 4, 2026719Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202510Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on Oct 3, 20259How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 20253How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on Mar 21, 2025Updated on Feb 12, 202629How do I activate my Pay?
Learn more about Pay Passkey here.Published on Feb 11, 2026Updated on Mar 11, 2026How do I add funds from portfolio to my Pay balance?
No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.Published on Feb 11, 2026Updated on Mar 11, 2026How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,671How do I buy crypto with Google Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Jan 30, 20263How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 22, 2025Updated on Dec 3, 20251Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,555What is Proof of Reserves (PoR) user snapshot data?
Initial: Funding account 5,000 USDT Flexible/Fix Loan: user stakes 5,000 USDT to borrow 0.1 BTC Comparison between user assets after the loan and snapshot data: Account equity Snapshot Initial assets 5,000 USDT Loan User puts down 5,000 USDT as collateral to borrow 0.1 BTC Borrowed loan? Funding account: 0.1 BTC Grow account: 3,422.46 USDT Note: This is a user's collateral equity.Published on Jan 20, 2023Updated on Mar 4, 2026488Beneficial Ownership FAQ
For example, the owner of an institution’s parent company could be deemed the institution’s beneficial owner, depending on the organizational structure between the institution and its parent.Why does OKX need to know my institution’s ownership structure?Published on Oct 10, 2024Updated on Dec 1, 20256