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How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Dec 3, 2025181Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 20259Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on Aug 8, 2025Updated on Oct 3, 20258How do I verify my identity with ID and selfie photos?
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Sep 4, 2024Updated on Nov 17, 202543How do I buy crypto with Apple Pay?
Log in to your account on OKX app, go to Buy Crypto Select '>' icon under Select your payment method Select your payment method section On the method selection screen, select Apple Pay Select Apple Pay as your payment method Select the crypto and amount you want to purchase, then select Preview your order Review your order and confirm it by selecting Buy Authenticate the purchase using biometrics (Face ID/Touch ID) or your device PINFAQ1. How do I add my card to Apple Pay?Published on Jul 22, 2025Updated on Dec 3, 20251What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on Oct 13, 2025Updated on Jan 27, 202611How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use a US-issued Visa or Mastercard debit card. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why am I unable to withdraw crypto purchased using Google Pay?Published on Jul 22, 2025Updated on Jan 30, 20263Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Feb 27, 20265,547Common scam tactics
However, their earnings froze, and they were coerced into paying money to unlock their earnings, resulting in significant financial loss. This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams.Published on Sep 28, 2023Updated on Feb 6, 20262,575A beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. Please select a different form of ID from the options available.4. What forms of official ID are accepted? At present, we accept two types of official identification to verify your identity: a driver's license, a state-issued ID card and passport.Published on Oct 9, 2025Updated on Dec 30, 20253How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 20253How do I create passkeys? (app)
Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey.Published on Aug 16, 2023Updated on Mar 3, 202612,585How do I create passkeys? (web)
on a Mac) Use Touch ID on your Mac for verification 3.Published on Jan 19, 2025Updated on Feb 9, 20262How do I buy crypto with debit cards?
You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Buy and Sell Select the crypto you want to buy Insert the cash amount you want to spend or the crypto amount you want to buy and change to Visa or Mastercard option in the Pay with section Select Add card.Published on Sep 13, 2024Updated on Feb 19, 20265Why did my identity verification fail?
Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible.Published on Aug 8, 2024Updated on Jan 2, 202639