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FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20266,006
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,951
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jan 23, 202613,465
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,632
- What is sub-account?Published on Aug 22, 2023Updated on Jan 26, 20261,790
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,234
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025449
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 20257
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 27, 2026395
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 17, 202519
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 29, 202612,232
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