All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on 5 Sept 2023Updated on 12 Feb 2026856Why do I have to trade on OKX Liquid Marketplace?
Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement.Published on 13 Mar 2024Updated on 30 Oct 202516How do I turn on the quick order feature?
The Quick Order feature is a powerful tool designed to streamline the trading process, making it faster and more efficient. It allows traders to enter their orders with just a few clicks, significantly reducing the time and effort required compared to traditional methods. This feature is especially beneficial in fast-paced market conditions, where timing is crucial, as it ensures that you can quickly react to price movements and execute your trades without delay.Published on 23 Oct 2024Updated on 10 Sept 202516How to add personalized messages for custom price alerts?
Custom price alerts on our platform are a powerful tool that helps you stay updated on market movements by enabling you to set specific price thresholds for assets. With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered.Published on 6 Feb 2025Updated on 10 Sept 20253Why should I trade crypto options on the OKX Liquid Marketplace?
Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It provides traders with access to deep liquidity, through an execution layer that automates trades and settlements instantly and off the order book. For options trading in particular, it offers: Centralized infrastructure Liquid Marketplace facilitates institutional participation through automated, anonymous RFQs with guaranteed settlement.Published on 13 Mar 2024Updated on 2 Dec 20257How does futures spread trading work on OKX Liquid Marketplace?
Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It allows traders to access deep liquidity through an execution layer that automates trades and settlements instantly and off the order book. For futures spread trading in particular, it offers: Cost efficiency Tight quotes: send custom RFQs for multiple market-makers to compete over.Published on 13 Mar 2024Updated on 10 Sept 20256How do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on 9 May 2025Updated on 4 Mar 2026322How do I share order parameters?
This feature allows you to generate a shareable link or a visual representation of your order. Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers.Published on 7 May 2025Updated on 10 Sept 20254Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
The combination coefficients are also generated using the Merkle root as a random source. For example, if we want to prove that p0(x), p1(x) and p2(x) are not more than D degrees, we can generate 2 random coefficients from the Merkle root generated in number 3, and calculate the linear-polynomial l(x) as: k0 = hash(root + "0") k1 = hash(root + "1") l(x) = k0 * p0(x) + k1 * p1(x) + p2(x) If l(x) could be proved to be not more than D degree, then the chance that the degree of any 6.Published on 10 May 2023Updated on 8 Sept 2025179How do I download my account statements?
Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on 6 Nov 2024Updated on 23 Apr 202683My mobile phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number, as SMSPublished on 22 Aug 2023Updated on 27 Jan 2026466How do I secure my exchange account?
The most popular example is Google Authenticator, which is widely used to generate time-based, one-time codes. Our users who activate their authenticator are required to provide confirmation codes when withdrawing funds or making changes to the security settings of their accounts. To activate your authenticator app, you can learn it from here.Published on 12 June 2024Updated on 24 Apr 20261,322Why is my deposit/withdrawal suspended?
A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,005My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20262,043McLaren Race Rewind Singapore Winners
Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513