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How do I submit my proof of address (POA)?
Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document.Published on 5 Sept 2023Updated on 12 Feb 2026FAQ845How do I change my phone number?
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on 7 Sept 2023Updated on 12 Mar 2026FAQ14,271My mobile phone isn't working, what should I do?
For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on 22 Aug 2023Updated on 27 Jan 2026FAQ459How to add personalized messages for custom price alerts?
Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert ProceedPublished on 6 Feb 2025Updated on 10 Sept 2025FAQ3How do I migrate my email address or phone number to another account? (web)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ384How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 9 Feb 2026FAQ588OKX lists ECOMI' native asset, OMI, for spot trading
ECOMI offers a one-stop-shop for digital collectibles through the VeVe app bringing pop culture to NFT,the brands Ecomi has been working with are Universal, DC, Givenchy, and etc. Asset name: ECOMI Ticker: OMI Total supply: 750,000,000,000 Circulating Supply: 196,221,016,010 Ticksize: 0.0000001 Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 2 Aug 2021Updated on 17 Nov 2025AnnouncementsHow do I change my login password?
Make sure the message wasn't blocked or filtered by your phone or carrier.Page is unresponsive or “Next” can’t be clicked This's usually caused by network delay or a temporary system issue. Refresh the page or try again later.Can’t receive verification codes (phone, email, or authenticator) If you can’t receive verification codes, or your phone number, email, or authenticator app is no longer available, see these articles: How do I reset Two-factor authentication (2FA)?Published on 22 Aug 2023Updated on 4 Mar 2026FAQ19,529How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or AuthenticatorPublished on 15 Sept 2023Updated on 3 Mar 2026FAQ6,107How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,656How do I freeze my account? (app)
Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app).Published on 22 Aug 2023Updated on 4 Mar 2026FAQ358I haven't received the SMS code
If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again. Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary.Published on 16 Aug 2023Updated on 3 Mar 2026FAQ32,311My authenticator app isn't working, what should I do?
Automate your mobile phone time. If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,911OKX lists MATIC, CELR, SKL for spot trading
To celebrate the launch of MATIC, CELR and SKL, we are distributing ten iPhone 12 phones and 100,000 USDT among participants who deposit and trade MATIC, CELR or SKL on OKX.Published on 29 Mar 2021Updated on 17 Nov 2025AnnouncementsHow do I make a withdrawal? (app)
If you've set up a passkey: Withdrawal amount > 10,000 USDT: passkey + dual verification (phone/authenticator app + email) Withdrawal amount ≤ 10,000 USDT: you can choose passkey + phone (preferred) or authenticator app, or 3FA/2FA (if only 2FA is available, only 2FA is required) If you haven't set up a passkey: Phone + authenticator app (if bound) + email3. How is multi-factor verification performed during withdrawals?Published on 22 Aug 2023Updated on 17 Mar 2026FAQ5,768