FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202524
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Oct 15, 202534
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Nov 13, 2025303
- Understanding the risks of using digital payment token servicesPublished on Jun 17, 2025Updated on Oct 15, 20252
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Oct 17, 2025580
- What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Nov 10, 20254
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Nov 11, 20256,320
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Nov 10, 2025820
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025109
- How do I verify an individual account?Published on Sep 25, 2023Updated on Nov 10, 202529,431
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Oct 15, 202550
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Nov 10, 20252
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Nov 13, 202511,181
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Oct 15, 20251,119
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