FAQ

Crypto withdrawal

Why haven’t I received a reply from the blockchain project team?
Published on Oct 17, 2025Updated on Nov 6, 20254
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Nov 3, 20252
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Sep 8, 2025849
Travel Rule FAQ (EEA region)
Published on Dec 17, 2024Updated on Oct 15, 2025624
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Nov 12, 20251,459
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Nov 12, 2025586
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025186
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Oct 31, 202519,384
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20255,422
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Oct 15, 202548
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Nov 13, 20253,634
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025392
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Oct 15, 202550
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 12, 20251,799
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Nov 12, 2025146

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